The best way to begin analysis is to look at the nature and perceived value of different communication methods:

Email

• Can be trashed, unread or even lost. Make a note to respond and backup your emails.
• Can be misinterpreted or misquoted though does have the advantage of allowing media attachments and being a written records of discussion
• Recommended use: When familiar with those being sent the message eg track record of previous contact and non-essential, day-to-day discussion. Initial contact with potential clients could appear impersonal and spamming for business is not acceptable / illegal

Telephone

• Direct conversation allows for greater communication accuracy than email through tone of voice and emotion but is more convenient and less time consuming than a face to face meeting
• Communicates sincerity, trustworthiness more effectively than email but not as well as a face-to-face meeting
• Recommended use: For initial contact, discussing detailed complex issues where immediate feedback will drive a conversation or to finalise email discussion with clients

Meeting

• Communication through speech, body language and visual media can also include senses such as taste, touch etc for product evaluation
• Does require note taking where serious issues or matters that may be refered to later are discussed – can be difficult to do both at the same time so usually a secretarial role or dedicated notation tool is required
• Recommended use: When intensive discussion is required, for example, the start of a project or the completion of a phase of the project. Useful for providing a focus or pressure to ensure certain tasks are complete as it will be necessary to present them

Net Meeting

[Use of webcam and / or mic to communicate visually and audibly]

• This is a slight improvement on just using the phone but with broadband speeds occassionally dropping and limited scope of what can be achieved in front of the camera it does not make it much better than a telephone conversation
• Has certain visual benefits in terms of being able to share screens give demonstrations or present a lo-res version of the person at the other end of the line but not much more.
• Screensharing is a major benefit of a net meeting and online software such as Skype or www.acrobat.com does a good job of allowing others to view and control a remote computer.

So, lets say you’re working on a project, you have used email and phone methods for communicating and now there are team members and management personel brought together for a face-to-face meeting and assessment of progress. You need to focus on a variety of issues to ensure the smooth running of the meeting [or even just participation] and your own peace-of-mind when preparing

Goals

What is the ultimate outcome of the meeting? Usually if a meeting is called to look at a subject like the promotion of a product or service, as often occurs for clients I work with, there is a need to focus any preparation such as the creation of a document or sequence of slides – all of which should provide information that will always lead the viewer to an answer to the original reason for meeting. This could be described as FOCUSING on the objectives.

Participants

Who is involved in the meeting? Which staff will be making a contribution to the meeting. This is important for working out the sort of questions you will be asked and preparing answers for those. It is never possible to anticipate every question you may be asked but the intelligent approach is to ensure you cover yourself by preparing for the most likely and the most difficult questions. For example, you are a designer preparing for a meeting and there is a programmer present – he or she will always want to know the fine detail related to their part of the work and providing a suitable level of detail to give them enough confidence to back your idea as feasible is crucial. You are not trying to become a programmer, you are showing that you appreciate to a reasonable degree what is involved with their part of the work and get them on-board with your idea.

If the MD is present, then the questions will be different – what will the cost be? What is the timescale? Why is this idea, product or direction good for the company? Once one or two people are convinced that your idea is good then this builds momentum and can ultimately lead to an acknowledgment that you are able to command respect and lead innovation in one form or another.

Location

Where will the meeting be held? Environmental issues can help or hinder the progress of a meeting. If held in a designated meeting room then there is less likelihood of interruptions and the mentality of those involved with the meeting may encourage them to reduce the number of interruption by signifying time in their schedule, switching off their phone and dealing with important business before they attend. If you hold a meeting in a place where there is a thoroughfare or in a public place such as a cafe then your meeting focus may be distracted by unforeseen circumstances.  Location and environmental factors associated with this can make or break a focus and ultimately reduce progress.

Management

How will you conduct the meeting as a leader or participant? Will you take the lead or are you expecting another to lead the meeting. If so, are they aware of their responsibility. Are you prepared enough to take the lead should the meeting stall because of a lack of contribution from others? Have you got relevant, direct and appropriate questions in mind that will assist you to make progress with your part of the work? Are these questions appropriate and positive in nature? Being prepared is the key and management of a meeting can confidently be executed by being aware of the potential wide range of agendas and experience in the group meeting and ensuring that concerns related to these can be sufficiently tackled.

Negativity

How will you deal with negative comments from participants or people who are unhappy with the direction taken or the methods used for making decisions? My approach would be to ensure that all the positive reasons are available for discussion in detail and any anticipated negative comments are received with careful consideration and never taken personally whether they are intended as such or not.

It is never possible to please everyone but it is possible to ensure you deal with others with honesty, integrity and respect. I usually find that if I am ensuring I put the needs of a team first and aim to work effectively to ensure that a project is successful irrespective of personal agendas then  it is usually a difference of opinion on direction and philosophy that creates the more intensive discussion rather than anything personal. Also, when  I am asked to manage a project and provide instructions for others to follow, I tend to find I get more respect from people who I ask to do certain tasks when I have already completed the background work for them with appropriate detail and accuracy.

Equipment

Are you aware of what equipment is available – for example, if you needed to use a projector or have examples to pass around the room are these booked or prepared. What if the power supply fails? Have you got some printed notes to work from? All of these sort of things provide confidence that you have got circumstances covered adequately – it can certainly save you some embarrassment and allow your presentation to continue, what ever other factors may disrupt it.

Output

Are you going to record the meeting via a set of notes or even an audio recording or is it an informal discussion? By making a record of the meeting then it is possible to hold people to account and timescales can be applied to the notes made for delivery to all participants. This encourages a level of accountability.

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Loughborough Design School Experience

The students were asked to highlight elements of the Loughborough Design School education that they found particularly beneficial and describe why students considering a course of study in design should choose Loughborough.

Example Projects at New Designers

Here are some of the products Loughborough students have created for their final year projects that have been taken to the Business Design Centre to display to other students, potential employers and other Universities. It is a great opportunity to see the very latest and best design talent leaving education establishments in the UK.

Photographs from New Designers

Find out more about Loughborough Design School

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I started my own design business under the name Simcoemedia in early 2002 and so as of writing I am about to begin my tenth year of business in February. This is a good sign that things are going in the right direction and whilst its not all plain sailing, many SME’s such as Torse Ltd or Greenbarnes ltd and some large organisations such as Loughborough University or Via Mat International based in Zurich have placed trust in Simcoemedia to produce a high quality and appropriate solution to their design problems.

Design Bubble

When judging the quality of your design work it is easy to forget that, once you have established yourself with a few clients and your business relationship goes from strength to strength, you can become trapped in what I would describe as the “Design Bubble”. This occurs when you remain within your comfort zone and please your clients with some great designs but do not develop or enhance your skills, experiences or client base through other design related activity. One factor that fuels the “Design Bubble” is that, in the early months and years of establishing a freelance business there is a huge amount of energy that goes into working out your business strategy and principles as well as the learning that is necessary for survival – this reduces the time and energy that can be put into popping the Bubble.

Signs you’re in the bubble

1. You are unaware of design trends in web, print or video production
2. You do not have any updated sources of reference in terms of design or associated technology
3. You are comfortable that your business is doing well and don’t feel the need to explore other avenues of investigation related to your work
4. You do not have a long term strategy for your work direction or processes
5. You are intimidated when people question your techniques or processes
6. You are not looking for opportunities to diversify in related design areas

Why pop the Bubble?

1. Preservation. Maintaining your business and income. Knowledge of design trends, techniques and technology should enable development of design skills, aquisition of useful technology and innovative discussion with clients
2. Respectability. Your clients will admire and respect your knowledge – they will put more trust in you and your business as they feel that your finger is on the pulse and that using you will put them ahead of their competitors.
3. Contribution. Remaining competitive and pushing your skills allows you to contribute to the ongoing design discussion through forums, simple competitions [though watch the Speculative Design trap].
4. Inspiration. Discovering new and exciting things about design can be inspirational. Writing for this Design-Design blog has helped me put many of my discoveries into words for future reference.
5. Satisfaction. You have pushed yourself and your design capability to the limit and this shows in your portfolio as it goes from strength to strength.

How do you know if you are improving?

1. Your designs begin to look competitive with some of the inspirational sources you have used.
2. Techniques you were experimenting with become commonplace in your workflow.
3. You begin to identify and mentally disseminate more and more complex designs.
4. You identify more clearly information that is of value and that which is useless.
5. You are able to communicate more confidently with clients and other design related staff.

Sources of Inspiration

1. www.bbc.co.uk/click/
2. www.mashable.com
3. www.quickonlinetips.com
4. www.computerarts.co.uk
5. www.designfloat.com

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Please Note

To a degree this list could look like it is just stating the obvious – “yes, we know we generally need a PC or Apple Mac to create design work in this modern digital age”. In addition to the obvious, the listings should also be viewed as a set of priorities or levels of importance – the first on the list being the items that the freelance designer should consider as most important and a bench mark for functioning as a business. I hope that this provides some guidance or inspiration if you are currently designing or thinking of starting your own freelance design business.

TOP 5 BASIC ITEMS FOR FREELANCE DESIGNERS

1. Laptop PC or Mac [and desktop if possible] with broadband access
2. Mobile phone with email capability – Smartphone, iPhone, Blackberry
3. Website with portfolio examples + webspace + custom email + good domain
4. Contact list + maintained address book eg Outlook
5. Office space at home + favourite cafe or social space

TOP 5 COMMUNICATION TOOLS

1. Mobile and desk phone with inclusive minutes – make sure you can contact clients anytime
2. Email account personalised to company name eg design@simcoe.co.uk
3. Screenshare + voice capability from www.skype.com to collaborate with other remote users
4. www.yousendit.com account for sending large files [up to 1Gb]
5. www.adobe.com account for using communities, Kuler and other services

TOP 5 RESEARCH WEBSITES FOR DESIGNERS

1. www.mashable.com
2. www.designfloat.com
3. www.quickonlinetips.com
4. www.computerarts.co.uk
5. www.bbc.co.uk/click/

TOP 5 DISTRACTIONS

1. Non-work related emails or websites
2. Administrative activities such as new equipment
3. Television such as film / news / daytime terrible TV
4. Poorly managed projects and unhappy clients
5. Telephone calls

TOP 5 WAYS TO IMPRESS

1. Immediately responde to queries, errors, problems or corrections with plans
2. Show persistance and an understanding of how both parties may benefit from the work
3. Show respect to the hierachy of a company as well as the boss
4. Contact a company / organisation / client after its all finish and paid
5. Show creativity in conjunction with the ability to deliver + discuss pitfalls

TOP 5 WAYS TO DEPRESS

1. Do not respond to emails in an acceptable timescale eg within 2-5 hours in most cases
2. Show a lack of understanding / inflated sense of your importance in relation to the client
3. Assume that you know better than others and make unreasonable demands
4. Do not make the project advantages and limitations clear to the client
5. Allow a project to spin out of control either in time or functionality

TOP 5 USEFUL ACTIVITIES

1. Create a design blog and discuss your experience of designing in helpful articles
2. Experiment with other not-for-profit projects to gain experience and exposure
3. Visit relevant exhibitions and galleries to inspire and understand art and design further
4. Completely change your day with some exercise eg running, sport, music
5. Meet with other people in similar circumstances eg freelance, design, other creative

TOP 5 MOTIVATIONAL GOALS

1. Create excellent design projects that create a sense of professional satisfaction
2. Expose yourself to unique experiences through creative activity eg travel photos
3. Community and connection through the production of successful projects
4. Fund your food and shelter needs by doing something you have chosen and enjoy
5. Help fulfill your own desires and material goals by helping others to achieve theirs

TOP 5 STOCK RESOURCES

1. www.istockphoto.com – great for finding design elements or images for your work
2. www.themeforest.net – great for finding themes for WordPress, Joomla, Drupal etc
3. www.activeden.net – Adobe Flash and multimedia elements for your websites
4. www.audiojungle.net – low cost audio soundtracks for your videos or podcasting
5. www.shutterstock.com – alternative backup to iStockphoto.com

TOP 5 SOCIAL SITES

1. www.youtube.com – promote your video production or podcasts
2. www.linkedin.com – display your academic and professional achievements
3. www.flickr.com – online photo sharing site with great supporting tools
4. www.twitter.com – create a list of useful links and designerly comments
5. www.facebook.com – establish a brand and connect with your clients




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“Spec” has become the short form for any work done on a speculative basis. In other words, any requested work for which a fair and reasonable fee has not been agreed upon, preferably in writing.

This practice has become popular because many companies erroneously view it as a quick and easy way to get the best ideas from designers. Unfortunately, requesting speculative design is a poor business decision because it caters to the lowest common denominator of design. It also forces designers to engage in the poor design practice of making snap decisions.
- no-spec.com

The Business of Business

I would agree to a certain point with the no-spec team view on this but not entirely, and there is more to add. The problem with this method is that the energy, experience and time that is required to come up with even a reasonably professional design needs some kind of reward equivalent to the energy put in, after all, the business of business is business as they say.

The no-spec team imply that snap decisions automatically lead to poor design – not always! Any level of professional visual input is valid and useful even if it explains to the client what they don’t want or their reaction is that a design is inappropriate. Also, a client may use elements of a design either consciously or subconsciously that contribute to the final solution by providing influence – this may of course not be directly obvious or attributable to the originator of the idea. This is the fundamental problem – ideas from even fairly lightweight designers have some value and may even subconsciously steer the company’s identity, product or website in a way that leads to massive success that would never have been there without that freebie!

To be honest, sometimes the only way to learn is the hard way and over 8 years of self employment this has only really happened significantly once with a company who will remain nameless. A large project looking at online document storage put out a challenge to several designers and selected the best from a group. Not only did this take 3-4 hours of my time to produce ideas with clarity and reason, I also attended an hour long meeting with a 3 hour round trip. This was all getting a bit much before i knew it and a simple concept had now turned into a full days work with no pay. Lesson learned.

Don’t Frighten Them Away

The way to avoid this image of the obnoxious designer is not necessarily by badging-up your site with a NO-SPEC “brightly coloured alarm-bells ringing” badge or agressively demanding a signature on a contract before you will even speak to them, but almost to side-step the issue of speculative design altogether by discussing design work with potential clients in a general sense when you meet them. Examine their reaction to you and do not be afraid to ask for a limited budget to prove your worth to them in a bite sized mini-project from which they are given a set of quality ideas and continue working with you without having initially commited all of their budget to an unknown creative type. If you sense they are looking for speculative work or something for nothing then they are to be avoided or at the very least test their reaction to your reasoning as to why they should pay for your time even on a trial basis. Personally, I always request between 6-10 hours work with a client for my bite size trial period which to be fair is slightly easier job with my portfolio in existence.

Limited Portfolio?

If your problem is that you need to get on the design ladder to get your portfolio moving and you are starting in your design career then you may be tempted by speculative work, “design competitions” [often an alternative way of describing 'freebies from designers'] or freebies! Occasionally these may bring success but more often they bring frustration to both parties. Here are a few thoughts that may help:

• Consider consulting your previous educational establishment at what ever level this may be and see what sort of companies they may have contact with.
• Try to establish a trade off between the real-world skills you have to offer and the rewards you may receive – even if this is simply working for a well known respectable organisation for a few days in return for a slice of their reputation and experience [though caution is required here as work experience on a basis of more than a couple of weeks is a minefield also!]. I would normally recommend this very early on in a design career – school or university level but not much beyond that.
• Sometimes your payback is exposure and promotion – but do ensure that you will receive this to the extent that you expect it by clearly establishing with the client what is reasonable to expect and getting a copy or photograph of the end product! Personally, I only reserve this type of payment for situations where I was informally involved in visual creativity. For example, I recently took some photos of my friend’s kid’s karting race at a local circuit for fun and something to give my friend to remember the day. A magazine called me to ask me if they could use a couple of them in an article they were publishing about the event – I was happy to do this as selling these images on something like iStock would be difficult because of the many privacy and corporate laws that exist for selling an image [eg no logos, no people without model release forms etc]. So, the agreement was that they must include my website in the photo credit which could generate traffic and potentially have a monetary value.
• Be clear on what you can offer and honest about your skills along with a willingness to have your client or work experience at the centre of your world – ie want to succeed.

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My print colours do not match the screen

Understand that the colours you see on the screen are not necessarily completely accurate in terms of what you will get at the end of the print design process. This is mainly down to the difference between the way colour is created on screen and the way colour is created on paper: on CRT or LCD monitors, the monitor combines Red, Green and Blue light [RGB] to produce colour using very small pixels and any tiny, barely visible gaps between the pixel elements are black whereas the common process of printing with Cyan Yellow Magenta and Black [or Key as it is sometimes known] [CMYK] uses a combination of inks printed at various angles to give the impression of colour tone – all space between the distributed ink is white. Different input and output devices dealing with colour all have a different gamut – ie the range of colours a device can display or print, and the effect of the material or technology used to present this colour also has an effect.

Screen vs print

A screen’s gamut is usually much bigger than the printer’s gamut and this must be accounted for when dealing with images for print. The human eye has a much larger gamut of colours that can be viewed – monitors and printed material can only ever represent a reasonably small proportion of the colour available to us in the natural world.

Adobe users have the opportunity to set their colour spaces for local [eg US, European or Asian] printer technologies in the settings for Photoshop, Illustrator and InDesign providing a reasonably accurate environment for the images to be imported, processed and saved in suitable colour spaces – though Adobe’s colour engine requires considerable calibration and testing.

I am not the designer. What can I do?

Calibration Hardware

Buy yourself a piece of hardware for calibrating your monitor [and if you can stretch to the expense, your printer too]. See the Design-Design article Why Bother Calibrating? This will give you a fairly accurate starting point though personally my X-black Sony VAIO seems to overcompensate black and therefore shadows are slightly heavier than they should be – watch out for this sort of inaccuracy.

Colour Management – the printed photo method

Unless you have been trained in Colour Management then the most appropriate course of action would be to calibrate using a special image from your printers – my current choice of printer provide a test image on their typical gloss and matt stock and request that people manually set the colour of their monitor or graphics card to match the printed image with an image on screen. In cases where you can use a test image then this is recommended because, if you can get a ball park colour value from using a calibration device, then adjust manually so that what you see on screen matches the lithographic print, you should never be disappointed [though may never see 100% perfection either! - but that's a very tall order]. Ensure that your colour management policies are set to off when you calibrate. For further information please see the Why bother calibrating? article.

Colour Management – the Adobe method

If you find that this process is not yielding the results you want [though if you constantly use the same printer then it is probably best to use the first method mentioned for increased accuracy], then try setting your Adobe software to the appropriate region settings for example in European countries choose EUROPE  GENERAL PURPOSE 2 and ensure that Preserve Embedded Profiles is set for RGB, CMYK and Greyscale. This is a catch all method for ensuring that files are reasonably accurate, though if you really want to improve colour accuracy then read this incredibly detailed document from Adobe if you dare!

Does the printer understand your design?

When I’ve finished designing and I am preparing the file for print, I usually create proof files in the form of low resolution JPEGs to send off accompanying the file – this helps to ensure that your vision of the document boundaries, colours and content is communicated clearly and that changes in the PDF between your computer and the print unit’s machine can be identified.

If you feel it is necessary to clarify the print job further then it would be recommended that a physical proof is sent to the printers. This may indicate how pages fit together, where perforations are located or where there may be problems in the PDF. These proofs should be annotated. Usually printers have received all sorts of documents containing all sorts of problems with vectors, bitmaps and colour models eg screen colours as opposed to print colours and so are often experts at identifying potential print issues – I just don’t rely on that knowledge as print is so expensive.

I recently completed a car sticker job for a client. The client was surprised at how much detail I wrote in the accompanying email as I made a list of assumptions of how the process would occur and asked important questions that needed consideration. Assumptions included the understanding that all text would be cut out of the stickers rather than another sticker placed over the top in white – the client did not know that the colour of the car body is white and that this will be expected to show through in text areas. Also, I was concerned that the 4-piece logo items would need some sort of template in the application of the sticker to ensure all parts were accurately spaced – the print guy told me that there was a special coating on the stickers to allow easy application of several elements in the right place. It is really worth getting into the fine detail before money / time / effort is spent.

Turnaround

Never underestimate the time that a printer requires to complete a job – printers run to a carefully planned and priced schedule and will not be able to deviate from this as it would affect their pricing model. In many cases the client can pay a premium to receive the printed material such as stationery within 2-3 days. For example, RCS, the print company I use, have an 11am deadline for the receipt of print and from that point, it is classed as day 1. Within day 1 payment must be made for the job to run within the time guidelines.

It is worth looking at the variety of print options available to the client – RCS offer an economy turnaround time which is twice the normal turnaround but can make savings on the overall cost of the job by 10% – 15%

Colour Proof

Printers can provide a proof of the artwork but this will come at a price. A chromalin or laser copy can be generated which will provide around 85% – 95% accurate representation. It is worth finding a local photocopy shop with industrial quality laser printers to speed up this process but do your research and testing first to ensure that the results are reasonably accurate.

Savings and Offers

Check to see if your printer has special offers and pass these savings on to your client. This always brings a cheery smile to the clients face and shows him or her that you are a loyal designer!

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With the Adobe® AIR® runtime, you can deliver branded rich Internet applications outside the browser that give you a closer connection to your customer. Adobe AIR uses the same proven, cost-effective technologies used to build web applications, so development and deployment is rapid and low risk. You can use your existing web development resources to create engaging, branded applications that run on all major desktop operating systems. -Adobe Website

Essentially Adobe have created a way of creating tools that operate independent of browsers but use the same sort of technologies and resources developed for your website – the most typical use being the creation of Desktop Applications where the user can download the AIR® application and interact / link to data from your own website such as databases or RSS feeds. With a variety of free and very useful apps available created with this system it seems that the underated Adobe AIR® is definitely worth a look for designers, academics, photographers and business users.

Small, Compact and Interactive

Below is a brief video outlining some of the features of Adobe Kuler® – an application created with AIR® for selecting, choosing and applying colour to vectors and bitmaps either independently or as part of the creation of design work within Illustrator. The video demonstrates how Kuler can integrate into CS3 software or at its most basic level it will provide a great talking point for both clients and designers for assessing the colour palette they currently use or planning a new colour scheme.

Other AIR Applications

Adobe have provided a useful summary of the AIR® system on their website. For a summary of some of the best applications you could visit this summary of the “30 Extremely Useful Air Applications for Web Designers” – a useful resource for anyone involved in the design process which includes the Adobe Kuler application. It is also worth looking at Adobe’s own Marketplace for AIR® applications too.

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* the brief states that the Flash animation must not be a linear Powerpoint style presentation.

Design Tools

Two of the most efficient tools for beginning a design project are a pen and an A4 or A5 pad. These can be used in a variety of ways:

• Spider diagram or Mindmap exploring initial thoughts from the design brief and gradually narrowing down more clearly defined lines of thought through the use of a tree structure. This tree structure can also contain links between some of the branches where there are relevant links between similar levels of the tree structure. You could use something like FreeMind.
• Consider all the topics and issues surrounding a subject by entering it into the search box at WikiMindMap.
• To do lists. A very important part of a designers thought processes – acting as a reminder for tasks, lists within certain areas of a mind map or a break down of timescales and deadlines for delivery of design work. Try creating a Google Homepage using iGoogle and adding Remember The Milk as an addon to iGoogle – this is a great way to help keep activities listed in a useful way.
• Sketches of the layout, logos and colour scheme for the product. A designer rarely begins this part of the process on his or her computer. Ideas can be quickly tried out and explored using this method and the pen and pad is a couple of tools a designer should rarely be without.

The designer may use the sketches created to show to a client in a meeting or scanned and sent over the net – using [free] screen sharing facilities on www.acrobat.com or even Skype can be very useful – in tests Skype has always come out as the most efficient tool for this purpose. This can often lead to a significant leap forward in client / designer communication [depending on the quality of sketches] without sacrificing too many hours of the project. These precious hours can then be spent refining the final chosen design.

One thing that should not be underestimated is the use of written documents and emails. These should be stored for future reference and will often act as security or insurance for decisions made or problems to resolve. When an email can be referred to during any part of the process it allows the designer to be confident in his or her development of an idea. Ultimately, the best approach to dealing with a client is not to need these emails to refer back to in the way that ‘proves a point’ but to foster a culture of trust and understanding as described in the Design Process 1 article.

Evaluating Your Design

One of the main ways to evaluate your design is to compare it to the original brief and associated questions asked at the beginning of the project. If your questions were not detailed enough then evaluating your design and concluding the project becomes more difficult. Your brief and questions should be the key statements whereby the design is evaluated and should you feel that you have made your case then you can proceed with contacting the client and demonstrating your product. On the right is the sort of development image that could be presented to a client along with an explanation of how the app would work. The reaction to this initial presentation is crucial in terms of establishing whether you are on the right lines or not.

When contacting the client, be prepared to take notes, negotiate changes to the design and evaluate new ideas. Clients are busy going about their daily business and will often not have considered how many options and trials the designer reached before his or her conclusion and will need talking through these clearly in many cases so that the benefits to the work you have done are clearly identifiable. Agree another evaluation date and set a list of tasks to conclude this next design evaluation. Be careful not to undersell your skills if the costing is set but also ensure that the client gets the maximum value for their money.

The process of evaluation and conclusion will be covered elsewhere in this blog at a future date. For the moment, the principles mentioned above and their relationship to establishing a solid and clear brief are sufficient.

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Students at Loughborough University’s Department of Design and Technology have been given the task of completing an interaction design exercise. The first part of the brief was to demonstrate two or three examples of applications that could be created to assist users of the Joggler. Marks are awarded for innovation, design and value to the customer. I have been asked to assist the students during the second part of the project where students must create a simulation of one of their designs using Adobe Flash.

The Brief

The Adobe Flash interaction design brief is outlined below:

Here you will be required to create a Flash application (.swf) that interactively demonstrates the one application you have developed. You will not be expected to show the entire functionality of the application, but one or two features in some detail. The Flash application should conform to your individual screen layouts & flows handed in for assignment 1. The application should be shown on the appropriate Joggler layout (this does not have to be a photo realistic joggler, just the same screen and button dimensions). This will require good design and construction of graphics and navigation options.

The Flash application is to be used to show the client how the specific new application or feature works so must include clear instructions. It must however allow the client to be able to interact and navigate in a non-linear fashion (this is not a linear power point project!). This is an exercise in a variety of design disciplines, user-centric analysis, planning, graphic, interface, information, usability. The principles of interaction must be applied to the Flash file. Accompanying the .swf file you must fill out a ‘Flash element summary’.

Product Familiarity

Often, a client will be able to refer to other products, websites they like, print examples they have seen or other media that has some features or elements that they like. In this case, the product is now in the shops and the brief is open in that the end application can fulfill any task or function – but the designer must be able to convince the client that there is a need or desire by the target market to justify further financial investment.

I need to become familiar with the product we are developing an application for. There are several methods I have chosen in this instance and they are ranked in the chronological order they occurred though in reality there is flexibility in this.

• Look for promotional material from the manufacturer to get a feel for the intended functionality, target market and typical use of the product in addition to a technical specification outlining the integrated technological features. For example, the O2 Joggler is WiFi capable, can receive SMS messages and will play many audio and video file formats. Below is a YouTube video showing the original Joggler advert designed to outline its use and functionality in simple terms.
• When searching for further YouTube material from O2 I discovered an demonstration video that both shows the product in use and shows some of the interesting interactive features of YouTube that could be exploited in my own work. In this case the O2 video seems to be slightly ‘clunky’ as there are many options to choose from but none of them are covered in alot of detail.
• The product can easily be investigated by visiting an 02 store in most cities and towns, providing a hands-on demonstration. By trying out the O2 Joggler I can gain a feel for the way users may interact with the product in terms of ease of use, speed, tactile features, heat output, pleasure in use and assistance to a daily routine. Using the product should be a source of inspiration and food for thought for the designer – knowledge and experience of current phone and web technologies is very important to this process as they provide multiple lines of questioning related to what is possible and what will be possible in the near future.
• Read customer comments from the website, tech review sites and other sources. This should compliment the initial research and help highlight any areas of investigation or analysis that have been missed or need to be revisited. A poor designer uses tech reviews as the basis for the research whereas a good designer looks for experience of the product, knowledge of its capability and seeks others opinion. Joggler examples include: MiniReviews, PC Advisor and PC Pro. It may seem a little odd that I am not refering to phone related websites but the O2 Joggler performs more in line with a simple PDA system and the interviews indicated are only design to provoke design questions thought.
• View competitors products to see what functionality has been added. The most obvious examples to my mind would be the iPhone with its large fanatical fanbase of users, constant evolution and support for ground breaking, design led applications. Try out the competitors products and ask yourself what sort of features really appeal.
• Monitor technology sites such as Electronista.com where there are constant updates related to technological innovation, roll out of new systems such as 4G phone networks, improved 3G data speeds and predictions as to what technology will be like in the near future.

Detailed Questions

There should immediately be a variety of questions regarding the style, technology and programming of the device as well as some test statements related to expectations. When a brief is presented to me I will often ‘test the water’ by explaining my perception of the design brief, how I will conduct myself during the process by estimating how long each phase would take based upon previous experience and where I would need assistance from the client or other skills. I would also test the client by suggesting that “the project will have concluded when we are….” [finished testing the website? taking delivery of the final printed product? preparing for print?]. A designer is able to make a full assessment of the task and its potential pitfalls [and account for these in planning] if they effectively complete this stage.

In this instance, having tried out the 02 Joggler I would want to ask the client some questions and check some of my assumptions – so in this situation, if I was a student working on the project, I would ask the project tutor the following:

• It is presumed that the style of the new application should follow the style and colour scheme of existing Joggler applications.

Not strictly true, O2 are looking for good ideas in terms of graphics and application ideas. I want designers to feel free to experiment with layout, iconography and style. O2 products do have a style and scheme but we can address this where necessary in further development phases. Don t worry about it for the moment.

• Are there any limitations to the inclusion of new technologies and ideas related to new phone technologies such as Bluetooth 2.0 EDR, GPS and other hardware / software developments? The current Joggler hardware would not allow some of these features to be integrated without redevelopment

Again, lets see what you come up with – sky’s the limit in the first instance. O2 can look at requirements for a new product if they take any of these further.

• Is it important to maintain the image of the Joggler being primarily a product for the kitchen? With the target market aimed at housewives or house husbands who need to keep track of their kids and generally weekly activities?

O2 have spent some time marketing the product as such, so let’s stick to that unless you have any inspiration that creates some strong reasoning to market the product in a different way.

• What sort of deadline and time limit are set for the project?

You have 10 hours studio time with support and other personal development time to create an idea, develop this and present a non-linear flash presentation. Put as much additional time of you own in but remember to balance graphics with a reasonable representation of functionality – the brief demands a reasonable level of both.

• What do you expect the final presentation to be like? What media types do you expect to see?

I’m expecting a Flash design that plays from a browser such as Internet Explorer or Firefox, along with your sketches to see how ideas have developed.

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